B-Brain

Tickets

Open27
Opened in the last 30 days66
Open high5
Open normal17
Open low5
Helpdeskmade from

Tickets

Updated 9 Oct 26
Customers by ticketsTop 10 of 84 · scroll for the restUpdated 09 Oct 26
CSV
TicketsOpen
  1. Brimscombe Energy40 · 0
  2. Hollins Tarrant36 · 4
  3. Merriott Lyle Distribution35 · 1
  4. Brindlecote Insurance Brokers33 · 1
  5. Lindqvarn Retail32 · 1
  6. Pentreath Cold Chain32 · 0
  7. Lornefield Pensions Administration31 · 0
  8. Vellacott Payments30 · 2
  9. Brackwell Freight Ltd29 · 0
  10. Garrow Lusk28 · 0
  11. Brannock Medical Supplies27 · 0
  12. Ashwell Mercer Interiors25 · 0
  13. Grisedale Search & Selection24 · 0
  14. Kenmure Business Telecom24 · 1
  15. Thackwray Logistics24 · 1
  16. Fenmoor Specialty Underwriting23 · 1
  17. Ardenmore Pension Administration22 · 0
  18. Marlstone Legal20 · 0
  19. Stainmore Haulage20 · 0
  20. Veldmaat Payments19 · 0
  21. Calderbrook Housing Group19 · 0
  22. Tannahill Systems19 · 0
  23. Delancey Haig18 · 0
  24. Kingdon Diagnostics18 · 0
  25. Penmaen Software18 · 0
  26. Tidecombe Housing17 · 0
  27. Hollowmere Care Group17 · 1
  28. Wellbrook Facilities16 · 0
  29. Kilcolgan Payments16 · 0
  30. Brakkevoort Logistics15 · 0
  31. Pelton Grange Care14 · 1
  32. Vantrell Software13 · 0
  33. Quaystead Marine Services13 · 0
  34. Kelvinhaugh Pension Services13 · 0
  35. Ellerby Dental Group13 · 0
  36. Harrowden Foods12 · 1
  37. Corriemoor Foods12 · 0
  38. Linthorpe Trade Supplies12 · 0
  39. Kadewerk Software12 · 0
  40. Harcastle Environmental12 · 0
  41. Marsden Vale Recruitment12 · 0
  42. Dunholm Precision11 · 0
  43. Clonvara Insurance Services11 · 0
  44. Maelbeek Assurances11 · 0
  45. Carrowkeel Software11 · 1
  46. Kesselfeld Software11 · 0
  47. Brinkerhof Distributie10 · 1
  48. Clashmore Recruitment10 · 0
  49. Tarnbeck Insurance Brokers10 · 0
  50. Oosterdijk Logistiek10 · 0
  51. Whitlingham Wealth10 · 0
  52. Fairhallow Travel9 · 0
  53. Carnmoor Fleet Leasing9 · 0
  54. Veenendrecht Payments9 · 1
  55. Kaltenbrunn Medizintechnik9 · 0
  56. Fulford Ings Software9 · 1
  57. Tilden Marsh Logistics9 · 0
  58. Saltia Hardware Distributors9 · 0
  59. Brenneck Pay8 · 0
  60. Penwortham Mutual8 · 2
  61. Marchbank Couriers8 · 0
  62. Wexmoor Property Group7 · 0
  63. Skovdal Software7 · 0
  64. Pemaquid Analytics7 · 1
  65. Hartside Student Living7 · 0
  66. Tallowfield Health Partners6 · 0
  67. Quarrington Care Network6 · 1
  68. Bayard Lane Payments6 · 0
  69. Copperlane Payroll5 · 0
  70. Auerhain Industrietechnik5 · 0
  71. Wattlebrook Insurance Services5 · 1
  72. Saltdean Hart Insurance Brokers5 · 0
  73. Coorabell Logistics5 · 0
  74. Leiekant Accountants5 · 0
  75. Pellegrin Hart Benefits4 · 0
  76. Haddon Rook Logistics4 · 0
  77. Kronfeld Assekuranz4 · 0
  78. Silverbeck Energy Services3 · 0
  79. Moycullen Recruitment3 · 1
  80. Ardcarne Life Assurance2 · 2
  81. Wrenfield Property Management2 · 0
  82. Copperwick Logistics2 · 0
  83. Quennell Harte1 · 0
  84. Llano Crossing Software1 · 0

Every customer with a ticket, most tickets first, with how many are open. Click a customer to filter the page. Largest: Brimscombe Energy 40.

Show the figures as a table
CustomerTicketsOpen
org_154400
org_004364
org_076351
org_011331
org_026321
org_081320
org_005310
org_084302
org_002290
org_093280
org_016270
org_155250
org_082240
org_156241
org_157241
org_001231
org_159220
org_014200
org_181200
org_003190
org_007190
org_103190
org_077180
org_083180
org_164180
org_013170
org_023171
org_170160
org_178160
org_024150
org_172141
org_015130
org_017130
org_088130
org_095130
org_009121
org_012120
org_094120
org_096120
org_152120
org_169120
org_018110
org_025110
org_028110
org_085111
org_099110
org_086101
org_163100
org_171100
org_176100
org_182100
org_02090
org_15190
org_16091
org_16190
org_17391
org_17490
org_17990
org_07880
org_09782
org_10480
org_01070
org_02770
org_08771
org_15870
org_03160
org_07961
org_09860
org_02250
org_02950
org_03251
org_08950
org_10150
org_18050
org_16240
org_16840
org_17740
org_01930
org_10231
org_00822
org_02120
org_03020
org_10010
org_17510
Tickets by month, by categoryUpdated 09 Oct 26
CSV
How toConnector syncData qualityAccess permissionsBugOther
075150Jun 23Oct 23Feb 24Jun 24Oct 24Feb 25Jun 25Oct 25Feb 26Jun 26Oct 26May 23: How to 1Jun 23: How to 1Jul 23: How to 1Sep 23: How to 1Dec 23: How to 1Jan 24: How to 1Feb 24: How to 6Mar 24: How to 2Apr 24: How to 1May 24: How to 4Jun 24: How to 1Jul 24: How to 8Aug 24: How to 3Sep 24: How to 4Oct 24: How to 8Nov 24: How to 6Dec 24: How to 2Jan 25: How to 6Feb 25: How to 5Mar 25: How to 4Apr 25: How to 11May 25: How to 5Jun 25: How to 8Jul 25: How to 9Aug 25: How to 6Sep 25: How to 13Oct 25: How to 10Nov 25: How to 9Dec 25: How to 5Jan 26: How to 7Feb 26: How to 6Mar 26: How to 18Apr 26: How to 10May 26: How to 19Jun 26: How to 10Jul 26: How to 20Aug 26: How to 7Sep 26: How to 16Oct 26: How to 6May 23: Connector sync 1Jun 23: Connector sync 1Jul 23: Connector sync 1Sep 23: Connector sync 1Oct 23: Connector sync 1Feb 24: Connector sync 5Mar 24: Connector sync 1May 24: Connector sync 1Jun 24: Connector sync 2Jul 24: Connector sync 4Aug 24: Connector sync 1Sep 24: Connector sync 5Oct 24: Connector sync 4Nov 24: Connector sync 3Dec 24: Connector sync 2Jan 25: Connector sync 3Feb 25: Connector sync 2Mar 25: Connector sync 3Apr 25: Connector sync 6May 25: Connector sync 3Jun 25: Connector sync 1Jul 25: Connector sync 9Aug 25: Connector sync 3Sep 25: Connector sync 4Oct 25: Connector sync 2Nov 25: Connector sync 5Dec 25: Connector sync 3Jan 26: Connector sync 6Feb 26: Connector sync 7Mar 26: Connector sync 17Apr 26: Connector sync 12May 26: Connector sync 7Jun 26: Connector sync 9Jul 26: Connector sync 14Aug 26: Connector sync 5Sep 26: Connector sync 9Oct 26: Connector sync 2Dec 23: Data quality 1Mar 24: Data quality 1Apr 24: Data quality 1May 24: Data quality 1Jul 24: Data quality 1Aug 24: Data quality 1Sep 24: Data quality 1Oct 24: Data quality 2Nov 24: Data quality 4Jan 25: Data quality 3Feb 25: Data quality 2Apr 25: Data quality 2May 25: Data quality 3Jun 25: Data quality 6Jul 25: Data quality 5Aug 25: Data quality 2Sep 25: Data quality 6Oct 25: Data quality 8Nov 25: Data quality 3Dec 25: Data quality 4Jan 26: Data quality 9Feb 26: Data quality 6Mar 26: Data quality 15Apr 26: Data quality 5May 26: Data quality 10Jun 26: Data quality 13Jul 26: Data quality 7Aug 26: Data quality 8Sep 26: Data quality 12Oct 26: Data quality 4Apr 23: Access permissions 2Jun 23: Access permissions 1Oct 23: Access permissions 1Dec 23: Access permissions 1Jan 24: Access permissions 1Feb 24: Access permissions 1Apr 24: Access permissions 1May 24: Access permissions 2Jul 24: Access permissions 4Aug 24: Access permissions 4Oct 24: Access permissions 1Nov 24: Access permissions 2Dec 24: Access permissions 4Jan 25: Access permissions 3Feb 25: Access permissions 2Mar 25: Access permissions 6Apr 25: Access permissions 5May 25: Access permissions 5Jun 25: Access permissions 1Jul 25: Access permissions 6Sep 25: Access permissions 6Oct 25: Access permissions 6Nov 25: Access permissions 2Dec 25: Access permissions 6Jan 26: Access permissions 4Feb 26: Access permissions 6Mar 26: Access permissions 6Apr 26: Access permissions 1May 26: Access permissions 2Jun 26: Access permissions 3Jul 26: Access permissions 9Aug 26: Access permissions 5Sep 26: Access permissions 12Oct 26: Access permissions 4Aug 23: Bug 1Sep 23: Bug 1Oct 23: Bug 1Jan 24: Bug 1Feb 24: Bug 1Mar 24: Bug 1Apr 24: Bug 1Jun 24: Bug 2Jul 24: Bug 5Aug 24: Bug 1Sep 24: Bug 2Oct 24: Bug 4Nov 24: Bug 3Dec 24: Bug 1Jan 25: Bug 2Feb 25: Bug 2Mar 25: Bug 3Apr 25: Bug 3May 25: Bug 1Jun 25: Bug 3Jul 25: Bug 5Aug 25: Bug 1Sep 25: Bug 4Oct 25: Bug 3Nov 25: Bug 6Dec 25: Bug 3Jan 26: Bug 3Feb 26: Bug 4Mar 26: Bug 9Apr 26: Bug 8May 26: Bug 7Jun 26: Bug 6Jul 26: Bug 11Aug 26: Bug 5Sep 26: Bug 4Oct 26: Bug 3May 23: Other 1Jun 23: Other 2Jul 23: Other 1Aug 23: Other 3Oct 23: Other 1Nov 23: Other 1Dec 23: Other 4Jan 24: Other 3Feb 24: Other 1Mar 24: Other 4Apr 24: Other 2May 24: Other 2Jun 24: Other 2Jul 24: Other 4Aug 24: Other 2Sep 24: Other 2Oct 24: Other 4Nov 24: Other 1Dec 24: Other 5Jan 25: Other 4Feb 25: Other 5Mar 25: Other 11Apr 25: Other 10May 25: Other 8Jun 25: Other 8Jul 25: Other 5Aug 25: Other 2Sep 25: Other 13Oct 25: Other 8Nov 25: Other 10Dec 25: Other 9Jan 26: Other 13Feb 26: Other 9Mar 26: Other 15Apr 26: Other 15May 26: Other 17Jun 26: Other 20Jul 26: Other 82Aug 26: Other 10Sep 26: Other 13Oct 26: Other 9

Tickets opened each month, stacked by category: the five largest categories and the rest as Other (the table below lists every category). Latest (Oct 26): total 28.

Show the figures as a table
MonthCategoryTickets
Apr 23How to
Apr 23Connector sync
Apr 23Data quality
Apr 23Access permissions2
Apr 23Bug
Apr 23Other
May 23How to1
May 23Connector sync1
May 23Data quality
May 23Access permissions
May 23Bug
May 23Other1
Jun 23How to1
Jun 23Connector sync1
Jun 23Data quality
Jun 23Access permissions1
Jun 23Bug
Jun 23Other2
Jul 23How to1
Jul 23Connector sync1
Jul 23Data quality
Jul 23Access permissions
Jul 23Bug
Jul 23Other1
Aug 23How to
Aug 23Connector sync
Aug 23Data quality
Aug 23Access permissions
Aug 23Bug1
Aug 23Other3
Sep 23How to1
Sep 23Connector sync1
Sep 23Data quality
Sep 23Access permissions
Sep 23Bug1
Sep 23Other
Oct 23How to
Oct 23Connector sync1
Oct 23Data quality
Oct 23Access permissions1
Oct 23Bug1
Oct 23Other1
Nov 23How to
Nov 23Connector sync
Nov 23Data quality
Nov 23Access permissions
Nov 23Bug
Nov 23Other1
Dec 23How to1
Dec 23Connector sync
Dec 23Data quality1
Dec 23Access permissions1
Dec 23Bug
Dec 23Other4
Jan 24How to1
Jan 24Connector sync
Jan 24Data quality
Jan 24Access permissions1
Jan 24Bug1
Jan 24Other3
Feb 24How to6
Feb 24Connector sync5
Feb 24Data quality
Feb 24Access permissions1
Feb 24Bug1
Feb 24Other1
Mar 24How to2
Mar 24Connector sync1
Mar 24Data quality1
Mar 24Access permissions
Mar 24Bug1
Mar 24Other4
Apr 24How to1
Apr 24Connector sync
Apr 24Data quality1
Apr 24Access permissions1
Apr 24Bug1
Apr 24Other2
May 24How to4
May 24Connector sync1
May 24Data quality1
May 24Access permissions2
May 24Bug
May 24Other2
Jun 24How to1
Jun 24Connector sync2
Jun 24Data quality
Jun 24Access permissions
Jun 24Bug2
Jun 24Other2
Jul 24How to8
Jul 24Connector sync4
Jul 24Data quality1
Jul 24Access permissions4
Jul 24Bug5
Jul 24Other4
Aug 24How to3
Aug 24Connector sync1
Aug 24Data quality1
Aug 24Access permissions4
Aug 24Bug1
Aug 24Other2
Sep 24How to4
Sep 24Connector sync5
Sep 24Data quality1
Sep 24Access permissions
Sep 24Bug2
Sep 24Other2
Oct 24How to8
Oct 24Connector sync4
Oct 24Data quality2
Oct 24Access permissions1
Oct 24Bug4
Oct 24Other4
Nov 24How to6
Nov 24Connector sync3
Nov 24Data quality4
Nov 24Access permissions2
Nov 24Bug3
Nov 24Other1
Dec 24How to2
Dec 24Connector sync2
Dec 24Data quality
Dec 24Access permissions4
Dec 24Bug1
Dec 24Other5
Jan 25How to6
Jan 25Connector sync3
Jan 25Data quality3
Jan 25Access permissions3
Jan 25Bug2
Jan 25Other4
Feb 25How to5
Feb 25Connector sync2
Feb 25Data quality2
Feb 25Access permissions2
Feb 25Bug2
Feb 25Other5
Mar 25How to4
Mar 25Connector sync3
Mar 25Data quality
Mar 25Access permissions6
Mar 25Bug3
Mar 25Other11
Apr 25How to11
Apr 25Connector sync6
Apr 25Data quality2
Apr 25Access permissions5
Apr 25Bug3
Apr 25Other10
May 25How to5
May 25Connector sync3
May 25Data quality3
May 25Access permissions5
May 25Bug1
May 25Other8
Jun 25How to8
Jun 25Connector sync1
Jun 25Data quality6
Jun 25Access permissions1
Jun 25Bug3
Jun 25Other8
Jul 25How to9
Jul 25Connector sync9
Jul 25Data quality5
Jul 25Access permissions6
Jul 25Bug5
Jul 25Other5
Aug 25How to6
Aug 25Connector sync3
Aug 25Data quality2
Aug 25Access permissions
Aug 25Bug1
Aug 25Other2
Sep 25How to13
Sep 25Connector sync4
Sep 25Data quality6
Sep 25Access permissions6
Sep 25Bug4
Sep 25Other13
Oct 25How to10
Oct 25Connector sync2
Oct 25Data quality8
Oct 25Access permissions6
Oct 25Bug3
Oct 25Other8
Nov 25How to9
Nov 25Connector sync5
Nov 25Data quality3
Nov 25Access permissions2
Nov 25Bug6
Nov 25Other10
Dec 25How to5
Dec 25Connector sync3
Dec 25Data quality4
Dec 25Access permissions6
Dec 25Bug3
Dec 25Other9
Jan 26How to7
Jan 26Connector sync6
Jan 26Data quality9
Jan 26Access permissions4
Jan 26Bug3
Jan 26Other13
Feb 26How to6
Feb 26Connector sync7
Feb 26Data quality6
Feb 26Access permissions6
Feb 26Bug4
Feb 26Other9
Mar 26How to18
Mar 26Connector sync17
Mar 26Data quality15
Mar 26Access permissions6
Mar 26Bug9
Mar 26Other15
Apr 26How to10
Apr 26Connector sync12
Apr 26Data quality5
Apr 26Access permissions1
Apr 26Bug8
Apr 26Other15
May 26How to19
May 26Connector sync7
May 26Data quality10
May 26Access permissions2
May 26Bug7
May 26Other17
Jun 26How to10
Jun 26Connector sync9
Jun 26Data quality13
Jun 26Access permissions3
Jun 26Bug6
Jun 26Other20
Jul 26How to20
Jul 26Connector sync14
Jul 26Data quality7
Jul 26Access permissions9
Jul 26Bug11
Jul 26Other82
Aug 26How to7
Aug 26Connector sync5
Aug 26Data quality8
Aug 26Access permissions5
Aug 26Bug5
Aug 26Other10
Sep 26How to16
Sep 26Connector sync9
Sep 26Data quality12
Sep 26Access permissions12
Sep 26Bug4
Sep 26Other13
Oct 26How to6
Oct 26Connector sync2
Oct 26Data quality4
Oct 26Access permissions4
Oct 26Bug3
Oct 26Other9
Open by priorityUpdated 09 Oct 26
CSV
  1. High5
  2. Normal17
  3. Low5

Open tickets by priority. Click a priority to filter the customers and the months to its open tickets. Largest: Normal 17.

Show the figures as a table
PriorityOpen
High5
Normal17
Low5
By categoryUpdated 09 Oct 26
CSV
CategoryTicketsOpen
How to2617
Connector sync1654
Data quality1464
Access permissions1254
Bug1213
Data freshness1191
Feature request771
Performance663
Onboarding500
Billing280
Sla query10
Helpdeskmade from

Incident

Incident inc_2026_07_refresh

Current to 14 Oct 26

Release four-twelve went live at 18:30 on 20 Jul 2026. From 07:42 the next day, 58 tickets came from 40 customers and questions asked fell from 5720 to 4061 (-29%). Two Enterprise freshness credits followed, and Quillmark Health was lost on 31 Jul 2026.

Release: release four-twelve went live at 18:30 on 20 Jul 2026, while Ewan Pryce, Head of Platform, was on holiday. Kieran Walsh, Platform Engineer, was in week 7 in post.

First ticket: Callum Reid of Fenmoor Specialty Underwriting raised it at 07:42 on 21 Jul 2026. By 23 Jul 2026, 58 tickets had come from 40 customers.

Response: Fenmoor is Enterprise with a 30-minute target, yet its first responses took 45, 44 and 54 minutes. Veldmaat Payments, on Growth, waited 3 h 10 min against 1 h.

Notice and fix: the status-page notice went up at 11:40 on 22 Jul 2026, the fix was planned for 16:05 that day and the backfill for 09:30 on 23 Jul 2026. No record confirms either landed on time.

Usage: questions asked by the customers hit fell to 4061 over 21 Jul 2026 and 22 Jul 2026, from 5720 a week before (-29%).

Emails: Sofia Marchetti wrote to Fenmoor, Brackwell Freight Ltd, Veldmaat and Hollins Tarrant on 22 Jul 2026. Gareth Whitlam asked on 24 Jul 2026 what £44k buys, and Imogen Hartley sought a freshness credit on 31 Jul 2026.

Prospects: Ardcarne Life Assurance's CISO demanded dated evidence on 23 Jul 2026. Etowah Lane Equipment Rental paused its security review on 24 Jul 2026.

Credits: Brimscombe Energy received £1,004 on 24 Jul 2026 and Fenmoor £1,042 on 31 Jul 2026, both Enterprise freshness credits. Growth customers, including Brakkevoort Logistics, were told freshness is not credited.

Deals: Quillmark Health was lost on 31 Jul 2026 on security review, a deal total of £155k, citing an unresolved data-integrity incident. Carrowkeel Software's £50k deal was won on 23 Jul 2026.

Report: the incident report of 29 Jul 2026 calls it a freshness failure, not an availability failure, with both main actions open.

AI · claude-opus-5-5 · 14 Oct 2026

AImade from

Tickets in this incident

Updated 9 Oct 26

58 tickets from 40 customers.

TicketsOrganisation
4Fenmoor Specialty Underwriting
3Veldmaat Payments
2Auerhain Industrietechnik
2Brackwell Freight Ltd
2Brakkevoort Logistics
2Brannock Medical Supplies
2Brimscombe Energy
2Garrow Lusk
2Hollowmere Care Group
2Leiekant Accountants
2Lindqvarn Retail
2Linthorpe Trade Supplies
2Maelbeek Assurances
2Merriott Lyle Distribution
2Tarnbeck Insurance Brokers
1Brenneck Pay
1Brindlecote Insurance Brokers
1Brinkerhof Distributie
1Carrowkeel Software
1Clashmore Recruitment
1Clonvara Insurance Services
1Dunholm Precision
1Ellerby Dental Group
1Haddon Rook Logistics
1Harrowden Foods
1Hartside Student Living
1Hollins Tarrant
1Kadewerk Software
1Kaltenbrunn Medizintechnik
1Kesselfeld Software
1Kilcolgan Payments
1Kingdon Diagnostics
1Kronfeld Assekuranz
1Moycullen Recruitment
1Oosterdijk Logistiek
1Pentreath Cold Chain
1Quaystead Marine Services
1Vantrell Software
1Veenendrecht Payments
1Wrenfield Property Management
Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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DataRecords
Organisations225
People at customers862
BB-Demo staff58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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