Fenmoor Specialty Underwriting - Proposal v1
Documentdraft Fenmoor Specialty Underwriting · proposal · draft · 2026-09-30
Draft expansion proposal for Fenmoor's Enterprise subscription, dated 30 Sep 2026 and not yet reviewed with Fenmoor. It proposes more teams, sources and optional add-ons. Pricing is not set; the £125k is the current contracted figure only.
What it says
What this says
Current to 13 Oct 26Draft expansion proposal for Fenmoor's Enterprise subscription, dated 30 Sep 2026 and not yet reviewed with Fenmoor. It proposes more teams, sources and optional add-ons. Pricing is not set; the £125k is the current contracted figure only.
What it is: an internal draft proposal marked "Not yet reviewed with Fenmoor and not an offer capable of acceptance". It proposes extending the existing Enterprise subscription to further teams and sources.
Commits: nothing new. It states that "The expansion does not change the contracted service levels", including the nightly refresh by 07:00 UK time on business days and credits for data freshness as well as availability.
Unusual: the account has no active BB-Demo commercial owner, and Daniel Okafor is the interim contact. The draft shows about twenty-two active users against 150 licensed.
Not settled: "Pricing is not set in this draft." Scope, sponsor, connector needs, dates and internal approval are all open, and the draft must be checked against the executed order form before anything is sent.
As found in this document
Current to 9 Oct 26- Date end30 Jun 2027Source: object_read:doc_001_028
- Nightly refreshcompleting by 07:00 UK time on business dayscompleting by 07:00 UK time on business days · Source: object_read:doc_001_028
- Service creditscovered by service credits for data freshness as well as availabilitycovered by service credits for data freshness as well as availability · Source: object_read:doc_001_028
- Current term end30 Jun 2027Source: object_read:doc_001_028
- Invoicinginvoicing on the same basis as the current order forminvoicing on the same basis as the current order form · Source: object_read:doc_001_028
The document
Body
Fenmoor Specialty Underwriting - Proposal v1
Status: Draft. Prepared for discussion on 30 Sep 2026. Not yet reviewed with Fenmoor and not an offer capable of acceptance.
| Customer | Fenmoor Specialty Underwriting |
| Prepared by | BB-Demo account team |
| Customer success contact | Daniel Okafor, Customer Success Manager |
| Proposal type | Expansion of an existing Enterprise subscription |
| Document date | 30 Sep 2026 |
1. Context
Fenmoor Specialty Underwriting is a City managing general agent writing marine cargo and professional indemnity for Lloyd's syndicates. Fenmoor has been a BB-Demo customer since 1 Jul 2024 on the Enterprise tier, and its current term runs to 30 Jun 2027.
Fenmoor bought the company brain so that underwriting operations can answer capacity providers' oversight questions from one view of submissions, bordereaux queries, claims tickets and CRM activity. This proposal sets out how that view could be extended, building on what the brain already does for the team.
2. Where the account stands today
Read the whole document (5,213 characters)
| Measure | Position |
|---|---|
| Tier | Enterprise |
| Contracted annual recurring revenue | £125k |
| Licensed users | 150 |
| Active users, 30-day average | about twenty-two |
| Change in active users against the prior quarter | up by a little under a quarter |
| Support tickets in the last 30 days | two, none high priority |
| Overdue invoices | none |
A few things stand out from these figures:
- Adoption is growing. Active use has risen on the prior quarter, and the account is healthy on support and payment.
- There is a lot of licensed headroom. Only a small share of the licensed users are active, so the first conversation is about getting more of Fenmoor's teams asking questions, not about buying more seats.
- Support has been quiet. Two tickets and no high-priority ones is consistent with a stable deployment.
3. What we propose
The expansion is about reach and depth within the Enterprise subscription Fenmoor already holds. The proposed scope, subject to confirmation with Fenmoor, is:
- Bring further teams onto the brain. Extend access beyond underwriting operations to teams that field capacity provider and syndicate questions, using the licensed user allowance Fenmoor already has.
- Add connected sources where Fenmoor needs them. Review which systems the oversight questions still depend on by hand and connect those within the Enterprise connector allowance, or discuss an additional connector block if the allowance is not enough.
- Structured onboarding for the new teams. Short, role-based sessions run with Fenmoor's operations lead, so the new users start with the questions that matter to them.
- Optional add-ons for discussion. These are options, not recommendations yet:
- Premium support, with a named engineer and extended UK hours.
- The Sandbox, for testing changes to sources and questions before they reach production.
- An on-site training day for the wider team.
4. Service levels
The expansion does not change the contracted service levels. Fenmoor stays on the Enterprise availability commitment, the Enterprise P1 first response time, and the nightly refresh completing by 07:00 UK time on business days. As an Enterprise customer, Fenmoor is also covered by service credits for data freshness as well as availability.
5. Commercials
Pricing is not set in this draft. No amount or annual value has been agreed, and none should be read into this document. The figure of £125k above is the contracted annual recurring revenue for the current subscription only.
Once scope is agreed, the commercial section will show:
- any change to the annual subscription, shown separately from any one-off fee;
- how the change co-terminates with the existing term ending 30 Jun 2027;
- invoicing on the same basis as the current order form.
6. Proposed plan
| Phase | What happens | Owner |
|---|---|---|
| Scoping | Agree which teams and sources are in scope | Fenmoor operations lead and BB-Demo |
| Commercial review | Confirm pricing and terms against the executed order form | BB-Demo |
| Onboarding | Role-based sessions for the new teams | Daniel Okafor |
| Review | Check usage and questions asked against the plan | Daniel Okafor and Fenmoor |
No dates beyond those above have been fixed.
7. Open points
- Confirm with Fenmoor which teams are in scope and who sponsors the expansion on their side.
- Confirm whether any new source needs more connectors than the Enterprise allowance includes.
- Agree the commercial structure and obtain internal approval at BB-Demo.
- Confirm a named BB-Demo commercial owner for the account, as the account does not currently have an active owner. Daniel Okafor knows the account best from day-to-day activity and is the contact in the meantime.
- Check this draft against the executed order form before anything is sent to Fenmoor. The executed order form governs contracted price and terms.
8. Next steps
- Internal review of this draft by BB-Demo.
- Conversation with Fenmoor's operations lead to test the scope.
- Issue a revised version with pricing once scope is agreed.
Unusual terms
Current to 9 Oct 26- Draft, not an offer capable of acceptance
- No active BB-Demo commercial owner
- Pricing not set