How they work
Insight
Current to 14 Oct 26Daniel Okafor is a London Customer Success Manager since 2023 with 275 calls attended and 315 email threads. His book is led by Fenmoor, Delancey Haig and Calderbrook, and several renewals and a win-back are open now.
Role: Daniel is a Customer Success Manager in customer success, reporting to Sofia Marchetti, and has been with BB-Demo since 6 Mar 2023. He is the day-to-day contact for customers on QBRs, check-ins and renewal notices.
Book: He carries 29 accounts, with Fenmoor Specialty Underwriting (75 activity), Delancey Haig (74) and Calderbrook Housing Group (65) the busiest. Counts show 275 calls attended, 267 recorded calls, 315 email threads and 62 documents authored.
Evidence: Recent reads show a Fenmoor QBR with a sponsor for both new lines, and Brimscombe Energy renewal work that turns on a measured value case. Calderbrook's contract has ended, and Lornefield has opened a win-back conversation.
Now: Open items include the Brimscombe renewal targeted for 20 Nov 2026, the Dunholm Precision renewal pencilled for 9 Nov 2026 and the Growth renewal notice at Tarnbeck's peer account org_081. Fenmoor's commercial owner for the new lines also needs naming.
On record
Updated 9 Oct 26Calls
Time off
| From | To | Type | Days | Status |
|---|---|---|---|---|
| 30 Nov 2026 | 1 Dec 2026 | holiday | 2 | booked |
| 14 Oct 2026 | 14 Oct 2026 | holiday | 1 | booked |
| 14 Aug 2026 | 25 Aug 2026 | holiday | 8 | taken |
| 8 Jun 2026 | 12 Jun 2026 | holiday | 5 | taken |
| 18 May 2026 | 18 May 2026 | holiday | 1 | taken |
| 23 Mar 2026 | 23 Mar 2026 | holiday | 1 | taken |
| 21 Jan 2026 | 22 Jan 2026 | holiday | 2 | taken |
| 15 Dec 2025 | 15 Dec 2025 | holiday | 1 | taken |
| 3 Dec 2025 | 5 Dec 2025 | holiday | 3 | taken |
| 16 Aug 2025 | 22 Aug 2025 | holiday | 5 | taken |
| 14 Jul 2025 | 14 Jul 2025 | holiday | 1 | taken |
| 30 Jun 2025 | 1 Jul 2025 | holiday | 2 | taken |
| 17 Jun 2025 | 18 Jun 2025 | holiday | 2 | taken |
| 4 Jun 2025 | 6 Jun 2025 | holiday | 3 | taken |
| 31 Mar 2025 | 2 Apr 2025 | holiday | 3 | taken |
| 24 Mar 2025 | 26 Mar 2025 | holiday | 3 | taken |
| 13 Dec 2024 | 17 Dec 2024 | holiday | 3 | taken |
| 4 Dec 2024 | 4 Dec 2024 | sick | 1 | taken |
| 10 Oct 2024 | 16 Oct 2024 | holiday | 5 | taken |
| 9 Sep 2024 | 11 Sep 2024 | sick | 3 | taken |
| 1 Aug 2024 | 9 Aug 2024 | holiday | 7 | taken |
| 28 May 2024 | 29 May 2024 | holiday | 2 | taken |
| 24 Apr 2024 | 24 Apr 2024 | holiday | 1 | taken |
| 6 Mar 2024 | 12 Mar 2024 | holiday | 5 | taken |
| 26 Feb 2024 | 26 Feb 2024 | holiday | 1 | taken |
| 15 Jan 2024 | 15 Jan 2024 | holiday | 1 | taken |
| 5 Dec 2023 | 7 Dec 2023 | holiday | 3 | taken |
| 9 Nov 2023 | 9 Nov 2023 | holiday | 1 | taken |
| 6 Aug 2023 | 17 Aug 2023 | holiday | 9 | taken |
| 29 Jun 2023 | 29 Jun 2023 | holiday | 1 | taken |
| 16 Jun 2023 | 21 Jun 2023 | holiday | 4 | taken |
| 30 May 2023 | 30 May 2023 | holiday | 1 | taken |