Getting a check-in in the diary
Email threadAmara Obi introduces herself as Customer Success Manager to Gemma Thorne, Head of Client Services. Gemma agrees to a Thursday morning check-in, says the service desk is using the brain more than she expected and that her reviews are quicker.
What was said
What this says
Current to 13 Oct 26Amara Obi introduces herself as Customer Success Manager to Gemma Thorne, Head of Client Services. Gemma agrees to a Thursday morning check-in, says the service desk is using the brain more than she expected and that her reviews are quicker.
Ask: Amara wants to hear what is behind the rise in logins and what good looks like for the service desk and account managers.
Customer view: Gemma is positive. She says the service desk has used it more than she expected and that preparing a fleet review is much quicker than it used to be.
Next: Gemma will ask Kofi Asamoah and someone from the service desk to join a Thursday morning call, and plans to show Amara her review workflow.
The thread
Updated 9 Oct 26Messages
Amara Obi 11 Jun 2026 09:50Hi Gemma, I'm Amara, and I've picked up Carnmoor as your Customer Success Manager. I wanted to say hello properly and get a check-in in the diary so we can look at how the brain is working for your teams. Here's what the numbers say so far: more of your people are logging in than a quarter ago, which is a good sign. I'd like to hear from you what is behind that, and what good looks like for the service desk and the account managers over the next few months. Could you do half an hour next week? Tuesday or Thursday morning would suit me best, but I can flex. And who else should have access, or be in the room? If Kofi or anyone from the service desk would find it useful, bring them along. Best, Amara
Gemma Thorne 15 Jun 2026 09:18Hi Amara, Thanks for this, and nice to meet you properly. Happy to do a check-in. Thursday morning works better for me, as I have two client reviews on Tuesday. Anything after 10:00 is fine. I'll ask Kofi to join since he knows the load side best, and I'll see whether someone from the service desk can sit in for the first part. They've been using it more than I expected, so it would be good for you to hear it from them. I'm preparing a review for one of our larger corporate fleets at the moment, so I'd like to show you how I've been pulling that together. It's much quicker than it used to be. Thanks, Gemma On 11 Jun 2026, at 09:50, Amara Obi wrote: > Could you do half an hour next week? Tuesday or Thursday morning would suit me best, but I can flex.