Following up on your account view issue

Hi Dean, I've picked up your ticket about the account view running slowly while you're checking delivery exceptions between calls. Just so I've got this right: the screen takes a long time to load, and it's worse first thing in the morning than later in the day? Can you try this and tell me what you see? 1. Open the account view for one of your retail customers. 2. Note roughly how long it takes before the exceptions list appears. 3. Refresh once and note the time again. If you get an error message, send me the exact wording and I'll look at it properly. Thanks, Bethan

Bethan Tried it this morning. First load slow, took ages. Refresh was quick. No error message. It's gone odd again about once a day. Can someone have a look Cheers, Dean

Hi Dean, Thanks for trying that, it helps a lot. A slow first load with a quick refresh tells me where to look. I've reproduced the slow first load on a test view and we've made a change on our side to how that first page gets its data. Can you try the account view again tomorrow morning, first thing, and tell me what you see? I'd like to know whether the first load still drags or whether it opens straight away. I'm leaving the ticket open until I've heard from you. Thanks, Bethan

Bethan Tried it first thing. Opened straight away, no wait. Did it again after lunch, same. Works for me now. Cheers for sorting it Cheers, Dean