Quaystead Marine Services / BB-Demo – Renewal

The renewal call with all three Quaystead decision makers, ahead of the Starter renewal on 1 Jan 2027 moving from £20k to £22k (12.8%). Luke Oakes expects the same terms and Asif Nuttall has not replied to the 2 Oct 2026 outreach.

Context: Starter runs at £20k under the order form signed 15 Dec 2025 and renews at £22k. The price rise has not been raised with Quaystead Marine Services since Luke Oakes expected the same terms on 3 Jun 2026.

Approach: Tom Ashdown should raise the price early and plainly as the move to the current list at first renewal. Marcus Bell then backs it with the usage record: 13 of 15 licensed users and 291 questions in September 2026.

Approach: Correct the figure of about three users quoted on earlier calls, because the usage record shows 13 active users every month for a year. Close on who signs and when, against the expected close of 24 Dec 2026.

Watch for: Elliot Lomax may press on the rise, since he asked about pricing on 24 Nov 2025. The July 2026 stale-data failure may come up. Starter credits cover availability only, so explain the fix rather than offer compensation.

AI · claude-opus-5-5 · 14 Oct 2026