Dashboard loading slowly

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Grisedale Search & Selection · Dashboard loading slowly

Consultants reported dashboards loading slowly during morning peak usage. Bethan optimised query settings; customer confirmed performance significantly improved.

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What happened

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Current to 11 Oct 26

Consultants reported dashboards loading slowly during morning peak usage. Bethan optimised query settings; customer confirmed performance significantly improved.

Problem: Dashboards loaded slowly, especially at morning peak when consultants checked client metrics. Handling: Bethan Lister identified that morning usage spikes were causing queries to queue. She optimised dashboard query settings on the brain instance. Watch: Customer confirmed dashboards now load properly. This demonstrates BB-Demo responding quickly to address performance degradation.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)75

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created · Nadia Bashir 5 Nov 2025 10:43
Hi Bethan, we've noticed that some of the dashboards are taking ages to load. The consultants are saying it's sluggish, especially when they're checking client metrics first thing in the morning. Is this something you can look into?
public_reply · Bethan Lister 5 Nov 2025 11:58
Thanks for flagging that. I can see what's happening. It looks like the morning spike in usage is causing some queries to queue up. I'm going to tweak the query settings on your brain to optimise the dashboard rendering. Can you try loading them again in a minute? Thanks, Bethan
public_reply · Nadia Bashir 6 Nov 2025 13:29
Just tried it and that's much better! The dashboards are loading properly now. Great work, thanks for the quick fix.
public_reply · Bethan Lister 7 Nov 2025 15:57
Brilliant, glad that sorted it. If you see any slowness again, just let me know. We can dial in the settings further if needed. Thanks, Bethan
status_change · Bethan Lister 10 Nov 2025 13:07
status_change · 14 Nov 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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