Request: more detailed order history in customer view
Ticketsolved
Lindqvarn Retail · Request: more detailed order history in customer view
Johan Berglund requested item-level order history with returns and channel data for customer service calls. Bethan Lister confirmed the request and passed it to the product team for feasibility review.
What happened
What this says
Current to 13 Oct 26Johan Berglund requested item-level order history with returns and channel data for customer service calls. Bethan Lister confirmed the request and passed it to the product team for feasibility review.
Problem: Customer wants granular order data (items, returns, channel) in customer records to help service teams understand call context during customer interactions.
Handling: Bethan clarified requirements and escalated to product team, confirming the value of the feature. No timeline or feasibility committed yet.
Watch: This is a positive engagement signal showing Lindqvarn values deeper analytics. Delivering this feature could strengthen retention and support an upsell.
Details
Updated 9 Oct 26Trail
created · Johan Berglund 6 Oct 2026 09:23Hi there, we're looking at the customer views in the brain and wondering if there's a way to see more detailed order history. Things like item-level data, returns, and whether purchases were in-store or online. Right now we're seeing summary info but our customer service team needs the granular data when they're speaking with customers. Is that something you could add?- public_reply · Johan Berglund 6 Oct 2026 09:45Just to add more - they'd be using this on calls with customers, so it needs to load pretty quickly. It would be really useful for them to see what someone bought and understand why they're calling in.
- public_reply · Bethan Lister 6 Oct 2026 16:22Thanks Johan. Just so I've got this right - you want item-level order detail in the customer record, including returns and channel? That sounds like a valuable feature for your service team. Let me pass this to the team. Thanks, Bethan
- public_reply · Johan Berglund 8 Oct 2026 12:10Yes, exactly. The item level is the key bit - seeing what they bought helps us understand the context of the call. How's that looking with your team?
- public_reply · Bethan Lister 8 Oct 2026 14:01Brilliant. I've picked this up with the team and they're having a look at what's involved. They'll come back on feasibility and timing. This is definitely the kind of thing that adds real value for you. Thanks, Bethan