Dashboards showing stale data, nightly refresh failed

Ticketclosed

Lindqvarn Retail · Dashboards showing stale data, nightly refresh failed

Johan Berglund reported the nightly refresh failed and dashboards showed stale data. Bethan identified a platform incident where a release broke the sync process. The team rolled back and restored refreshes.

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What happened

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Current to 14 Oct 26

Johan Berglund reported the nightly refresh failed and dashboards showed stale data. Bethan identified a platform incident where a release broke the sync process. The team rolled back and restored refreshes.

Problem: The nightly refresh failed completely, leaving dashboards with data from 22 Jul 2026 and blocking decision-making. Handling: Bethan escalated to the platform team, who identified that a release had broken the sync process and caused connector timeouts. They rolled back the release. Watch: This was part of a broader incident affecting multiple customers' refresh services on the same day.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)136

Incidentinc_2026_07_refresh

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created · Johan Berglund 22 Jul 2026 09:42
Our dashboards stopped updating overnight and haven't refreshed since yesterday. They're currently showing data from 22 July 2026 and we haven't had a successful refresh run since then. Our teams can't see today's activity which is blocking our ability to make decisions. Can you look into this urgently?
public_reply · Bethan Lister 22 Jul 2026 11:58
Thanks for reporting this. I can see that the nightly refresh hasn't completed since yesterday morning. I'm picking this up with our platform team right now, this looks like a platform incident. I'll keep you updated as we work on it.
internal_note · Bethan Lister 23 Jul 2026 10:30
Picked this up. Platform team found the issue, latest release broke the sync process, connectors are timing out. They're rolling back now.
public_reply · Johan Berglund 23 Jul 2026 14:53
Dashboards are refreshing again and showing current data now. Thanks for getting that fixed so quickly.
status_change · Bethan Lister 23 Jul 2026 16:09
status_change · 27 Jul 2026 23:59

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