What happened
What this says
Current to 13 Oct 26Linnea asked how to create monthly board reports from customer engagement metrics. Bethan guided her through dashboard builder and export options. Customer satisfied.
Problem: Customer needed automated monthly board reports with engagement metrics. Handling: Bethan offered two paths (auto-updating dashboards or export) and guided through dashboard creation. Customer marked satisfied. Watch: Board-level reporting is high-value use case; customer escalating brain use to executive decision-making.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelweb
First response (min)273
Helpdeskmade from
Trail
- public_reply · Linnea Holm 28 May 2026 12:09Actually, we need this for our board reporting, so it needs to be accurate and include the full customer journey data.
- created · Linnea Holm 28 May 2026 14:12Hi, I'm trying to create a monthly report showing our customer engagement metrics from the brain. I'm not sure how to export the data I need or if there's a built-in reporting feature I should use. Can you point me in the right direction? Thanks, Linnea.
- public_reply · Bethan Lister 28 May 2026 18:45Just so I've got this right: you want to export customer engagement metrics into a monthly report for the board? I can walk you through creating a dashboard that updates automatically, or help you export the data. Which would work better for you?
- public_reply · Bethan Lister 1 Jun 2026 11:40Here's how to set up the dashboards: go to the dashboards builder, select the metrics you want, and save. You can then export the view as a PDF or CSV. Let me know if you run into any issues. Thanks, Bethan.
- public_reply · Linnea Holm 2 Jun 2026 15:17Thanks for this, Bethan. This is exactly what we needed. Much appreciated!
- status_change · 6 Jun 2026 23:59
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