Who they are
Insight
Current to 14 Oct 26Yara El Idrissi is Kadewerk Software's Support Operations Lead and platform admin. She is the main day-to-day user and ticket raiser, asks 28% of the organisation's questions, and has recently raised data quality and freshness complaints.
Role: Support Operations Lead in Amsterdam, CRM role admin, with a platform admin account created on 2025-07-22. She joined the demo, kickoff and onboarding calls, supplied connector credentials and raised nine tickets.
Influence: She works as the operational champion rather than the budget holder. The evidence does not show her signing or approving spend. She asks 28% of the organisation's questions in each window, a key-person dependency.
Watch: Her 20 Aug 2026 ticket said results are untrustworthy, after the 21 Jul 2026 refresh failure. She has also asked about dashboard sharing and more frequent refresh, which are expansion signals.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kadewerk Software | Support Operations Lead | admin | yara.elidrissi@kadewerk.example |
Activity
- 8 Sep 2026ticketRequest: more frequent dashboard refresh
- 20 Aug 2026ticketData quality issue
- 21 Jul 2026ticketNightly refresh failed
- 16 Jul 2026eventBB-Demo webinar
+38
- 19 Jun 2026ticketHow to share dashboards with team
- 11 Jun 2026eventBB-Demo Customer Day London
+91
- 13 Mar 2026ticketHow to set up saved searches
- 9 Feb 2026ticketData quality issue, missing fields
- 27 Jan 2026ticketAdd new admin user
- 15 Jan 2026ticketDate range filtering issue
- 27 Aug 2025callKadewerk Software / BB-Demo – Onboarding
- 19 Aug 2025callKadewerk Software / BB-Demo – Onboarding
- 14 Aug 2025email_threadKadewerk onboarding: scheduling the first session
- 13 Aug 2025callKadewerk Software / BB-Demo – Onboarding
- 30 Jul 2025ticketDuplicate customer records
- 29 Jul 2025callKadewerk Software / BB-Demo – Kickoff
+1
- 8 May 2025callKadewerk Software / BB-Demo – Demo
+1