Who they are
Insight
Current to 14 Oct 26Riley Tran is the Systems Administrator and sole admin at Saltia Hardware Distributors. He asks 31% of the organisation's questions over 12 months, so the account depends heavily on him. He has raised renewal pricing and SSO.
Role: Riley is the CRM admin contact and platform admin, created 5 Feb 2026. He ran connector setup and onboarding, and he is the contact for tickets on filters, connectors and search.
Influence: He is the hands-on operator rather than the signer. On 15 Apr 2026 he queried a higher invoice and planned to take a breakdown to his finance team. The evidence does not show who signs.
Watch: The 10 Feb 2026 kickoff recorded him as the only admin. He asked 29% of questions in the last 90 days. On 4 Sep 2026 he asked about SSO, which is Enterprise only. The renewal date of 5 Feb 2027 is booked.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Saltia Hardware Distributors | Systems Administrator | admin | riley.tran@saltia.example |
Activity
- 4 Sep 2026ticketSingle sign-on support
- 24 Aug 2026ticketQuery results inconsistent
- 11 Jun 2026eventBB-Demo Customer Day London
+91
- 20 May 2026email_threadBB-Demo Customer Day on 11 Jun 2026
- 15 Apr 2026ticketInvoice amount query
- 1 Apr 2026ticketCustomer search returning incomplete results
- 11 Mar 2026ticketGetting started with connectors
- 4 Mar 2026ticketCan't save filters in search
- 2 Mar 2026callSaltia Hardware Distributors / BB-Demo – Onboarding
- 18 Feb 2026callSaltia Hardware Distributors / BB-Demo – Onboarding
- 11 Feb 2026email_threadKickoff sessions confirmed
+1
- 11 Feb 2026email_threadScheduling your onboarding sessions
- 10 Feb 2026callSaltia Hardware Distributors / BB-Demo – Kickoff
+1
- 10 Dec 2025email_threadThanks for the demo
+1
- 8 Dec 2025callSaltia Hardware Distributors / BB-Demo – Demo
+1