Ellerby Dental Group
What the paper says
Document roll-up
Current to 14 Oct 26Current terms are in the executed order form of 1 Apr 2026: Growth at £44k annually in advance, 23 Apr 2026 to 22 Apr 2027, renewing automatically unless 90 days' notice is given. Two drafts are superseded, and the draft MSA v2 of 24 Mar 2025 conflicts on renewal.
Executed: The order form signed 1 Apr 2026 holds the current terms. It covers the Growth tier from 23 Apr 2026 to 22 Apr 2027 at £44k, annual in advance.
The first-term order form signed 9 Apr 2025 set £44k list less 10%, or £40k net, for 23 Apr 2025 to 22 Apr 2026. The move to £44k is that first-term discount ending, not a conflict between documents.
The MSA and the DPA were both signed on 9 Apr 2025. The DPA names Snowflake Inc. as the only sub-processor.
Open items: Two drafts remain on file: Proposal v1 dated 5 Mar 2025 and MSA v2 dated 24 Mar 2025. The executed copies signed 9 Apr 2025 supersede both, and neither has contractual force.
Contradictions: The draft MSA v2 of 24 Mar 2025 requires renewal by mutual written agreement and has no auto-renewal. The executed MSA and both order forms renew automatically unless 90 days' notice is given.
The security questionnaire of 1 Mar 2025 and the proposal of 10 Mar 2025 state refresh by 07:00 UK time. The executed order forms say 07:00 customer local time.
P1 first response is 1 business hour in the questionnaire and the executed MSA. It is 1 hour in both order forms.
Commitments: These are the live obligations under the 1 Apr 2026 order form and the DPA.
- 99.5% availability, with a service credit of 10% of one month's subscription fee per month of unavailability. There is no credit for data freshness.
- P1 first response of 1 hour, and nightly refresh by 07:00 customer local time on business days.
- Billing is annual in advance, with payment due 30 days from the invoice date.
- Automatic renewal unless written notice of non-renewal is given 90 days before 22 Apr 2027.
- Under the DPA: breach notice without undue delay, and advance notice of sub-processor changes.
Gaps: All nine documents were read. The signed documents name signatories only by title. None gives connector go-live dates, add-ons, or a price for the term after 22 Apr 2027.
The questionnaire's requirements for UK data residency and audit-log retention of at least 3 years do not appear in the executed terms as read.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance; payment 30 days from invoice dateAnnual, in advance; payment 30 days from invoice date · Source: doc_095_009
- End2027-04-22Source: doc_095_009
- Price£44,000 annually in advanceSource: doc_095_009
- Service levels["Availability 99.5% uptime", "P1 first response 1 hour", "Nightly refresh by 07:00 customer local time (business days)", "Service credit 10% of one month's subscription fee per month of unavailability"]["Availability 99.5% uptime", "P1 first response 1 hour", "Nightly refresh by 07:00 customer local time (business days)", "Service credit 10% of one month's subscription fee per month of unavailability"] · Source: doc_095_009
- Start2026-04-23Source: doc_095_009
- Term months12Source: doc_095_009
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft master services agreement, Growth tier draft · contract · 24 Mar 2025
- Signed Growth master services agreement executed · contract · 9 Apr 2025
- Executed data processing agreement executed · dpa · 9 Apr 2025
- Executed Growth tier order form executed · order form · 9 Apr 2025
- Executed Growth renewal order form executed · order form · 1 Apr 2026
- Onboarding (1)
- Eight-week Growth onboarding plan issued · onboarding plan · 23 Apr 2025
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 5 Mar 2025
- Growth tier sales proposal issued · proposal · 10 Mar 2025
- Security (1)
- Security questionnaire confirming Growth tier fit issued · security questionnaire · 1 Mar 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Ellerby Dental Group - Master Services Agreement v2 | Ellerby Dental Group - Master Services Agreement (signed) | The draft MSA v2 of 24 Mar 2025 requires renewal by mutual written agreement with no auto-renewal. The executed MSA of 9 Apr 2025 renews automatically unless 90 days' notice is given. |
| Ellerby Dental Group - Security Questionnaire | Ellerby Dental Group - Order Form (signed) | The questionnaire of 1 Mar 2025 states refresh by 07:00 UK time. The executed order form of 1 Apr 2026 states 07:00 customer local time. |
| Ellerby Dental Group - Proposal | Ellerby Dental Group - Order Form (signed) | The proposal of 10 Mar 2025 states refresh by 07:00 UK time. The executed order form of 9 Apr 2025 states 07:00 customer local time. |
| Ellerby Dental Group - Master Services Agreement (signed) | Ellerby Dental Group - Order Form (signed) | The executed MSA of 9 Apr 2025 states P1 response as 1 business hour. The executed order form of 1 Apr 2026 states 1 hour. |