Onboarding session: connector access
Email thread Kaltenbrunn Medizintechnik · cs
Laura Penhaligon asks Kai Petersen for a working session and for read access to the service ticket system and CRM. Kai offers slots and says the ticket system needs an owner's approval, which may take days.
What was said
What this says
Current to 14 Oct 26Laura Penhaligon asks Kai Petersen for a working session and for read access to the service ticket system and CRM. Kai offers slots and says the ticket system needs an owner's approval, which may take days.
Ask: Laura wants a ninety minute session on the first connectors, plus the names of who can grant read access and which EU region setup IT expects.
Customer view: Kai is cooperative. The CRM access should be easy, but the service ticket system needs approval from that system's owner.
Next: Kai will report back once he knows who approves access. The EU region question was not answered in the thread.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 13 May 2026 14:50Hi Kai, Christina suggested you are the right person for the technical onboarding. I would like to book a working session of about ninety minutes to go through the first connectors and what access we need in your systems. Before we meet, it would help if you could find out who can grant read access to the service ticket system and to the CRM. We will also need to agree which EU region setup your IT team expects. Do you have a slot early next week? Best, Laura
Kai Petersen 14 May 2026 14:49Hi Laura, Thanks for the note. Monday afternoon or Tuesday morning would work for me. I have asked a colleague in IT about the read access. The CRM should be easy, the service ticket system may take a few more days because it needs an approval from the owner of that system. I will tell you as soon as I know. Cheers, Kai