Check-in notes and agreed actions
Email thread Brenneck Pay · cs
After the check-in, Katrin Vogelsang confirmed the notes, asked for the order form clause proving EU data residency, and praised the single merchant view. Both sides expect to discuss renewal in the autumn.
What was said
What this says
Current to 14 Oct 26After the check-in, Katrin Vogelsang confirmed the notes, asked for the order form clause proving EU data residency, and praised the single merchant view. Both sides expect to discuss renewal in the autumn.
Ask: Katrin wants the clause or order form section confirming EU data residency, sent with the ticket summary, because auditors will ask for the document.
Customer view: She says the team is very positive about the single view of each merchant, and will send names of merchant risk users to add by the end of the week.
Next: Elena Novak sends the clause and the ticket summary, then agrees a renewal date. The term runs to 2 Feb 2027 on forty users.
The thread
Updated 9 Oct 26Messages
Elena Novak 28 Jul 2026 08:25Dear Katrin, Thank you for your time at the check-in. As agreed, here are the notes and the actions, so that we both have them in writing. To confirm, we discussed the following: First, usage. The number of people using the brain each month has grown clearly compared with the previous quarter, and merchant account managers and merchant risk are both asking questions. You said you would like to see more of the merchant risk team join, and I will make sure we look at who has not yet been given access. Second, the support ticket from last month. One of the two tickets was marked high priority. I will send you a short written summary of what happened and what was changed, so that you have it for your own records. Third, the data region. You asked for confirmation that the data for your account stays in the EU region. I will confirm this in writing and name the source in our contract, because I know you will want to show it to an auditor. Fourth, the contract. Your term runs to 2 Feb 2027 and the licence covers forty users. We do not need to decide anything now, but I would like to agree a date for the renewal conversation in the autumn. Please tell me if I have missed or misunderstood anything. Kind regards, Elena
Katrin Vogelsang 28 Jul 2026 10:24Dear Elena, Thank you, this is very clear and it matches my notes. To be precise, I have only two points. On the data region: what is the source? I would like the clause or the section of the order form, not only your confirmation, because the auditors will ask for the document. Please send it with the summary of the ticket. On the merchant risk team: for the second action, I will send you the names of the people who should be added by the end of this week, and I will copy my deputy so that the request is not lost if I am travelling. One more thing. Please also add to the minutes that the team is very positive about how the single view of each merchant has changed the conversation between risk and account management. It is good to have this written down. Let us agree the next step once you have the clause. I suggest we speak again in the autumn about the renewal. Viele Grüße, Katrin