CRM sync not working

Email thread

Thomas Janssens reported the CRM sync red, with no successful sync for a few days and a restart not helping. Bethan Lister asked for one more restart on 9 Sep 2026 and said she would check the logs.

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What was said

What this says

Current to 14 Oct 26

Thomas Janssens reported the CRM sync red, with no successful sync for a few days and a restart not helping. Bethan Lister asked for one more restart on 9 Sep 2026 and said she would check the logs.

Ask: Thomas, the CRM administrator, wants to know what is causing the red sync status after restarting the connector.

Customer view: He is waiting on a cause. BB-Demo's first reply came on 3 Sep 2026, and the last message of the thread, on 9 Sep 2026, asks for a further restart.

Next: Bethan is to check the logs. The thread shows no cause or fix, so the CRM data may be going stale.

AI · claude-sonnet-5-5 · 14 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-09-03

Last message2026-09-09

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Messages

Bethan Lister 3 Sep 2026 16:04
to Thomas Janssens
Hi Thomas, I've picked this up from our queue. Can you tell me what's happening with the sync status right now? Is it showing an error code or any messages? Thanks, Bethan
Thomas Janssens 4 Sep 2026 13:43
to Bethan Lister
Hi Bethan, The sync status shows red. When I looked at the logs, it says the last successful sync was a few days ago. I restarted the connector yesterday but it is still showing as red. What could be causing this? Thomas
Bethan Lister 9 Sep 2026 11:47
to Thomas Janssens
Hi Thomas, Just so I've got this right: the connector has not synced in a few days and is showing red. Can you try restarting it one more time and let me know what the status window shows? I'll check the logs on our end. Thanks, Bethan

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