What was said
What this says
Current to 13 Oct 26Lewis Kerr confirms with Gemma Holt that Harrowden wants more users, customer service first and Rajesh's planners later, and promises a draft proposal. There is no customer response in the thread.
Ask: Lewis recaps that Gemma wants a proposal in front of Rajesh before he commits, and asks for two or three days next week for a short call.
Customer view: as Lewis relays it, account managers are still getting a lot from the brain and customer service are asking to join.
Next: the extra users would be an add-on on the Growth tier, co-termed so the current term still ends on 4 Jan 2027.
The thread
Updated 9 Oct 26Messages
- Lewis Kerr 9 Jun 2026 16:59Hi Gemma, Thanks for your time earlier. Good to hear the account managers are still getting so much out of the brain, and that customer service are now asking to be part of it. To confirm where we landed: you want to bring more people onto the brain, with customer service first and Rajesh's planners to follow, and you would like a proposal in front of Rajesh before he commits to anything. I'll send that over today in draft so you can see the shape of it. A few points so there are no surprises. You currently have 40 licensed users on the Growth tier, and the extra users would be added as an add-on, co-termed to your renewal, so the current term still ends on 4 Jan 2027. I'll write the price with the VAT position clearly stated, as I always do, and I won't quote anything from memory. It will come from the current price book. Could you let me know which two or three days next week suit you and Rajesh for a short call to go through it? I know he will want to see usage before he says yes, so if there is a particular view of the figures he prefers, tell me and I'll make sure Amara has it ready. Kind regards, Lewis