Scheduling the next Veldmaat quarterly review
Email thread Veldmaat Payments · cs
Joost Verbeek would not pick a review date until BB-Demo shows the status of agreed actions. Elena Novak committed on 16 Sep 2026 to send an owner-tagged status list and hold Thursday at 14:00.
What was said
What this says
Current to 13 Oct 26Joost Verbeek would not pick a review date until BB-Demo shows the status of agreed actions. Elena Novak committed on 16 Sep 2026 to send an owner-tagged status list and hold Thursday at 14:00.
Ask: Elena Novak proposed a four-point agenda on 15 Sep 2026, including the contract position ahead of 4 Jan 2027. Joost Verbeek replied that the open points were meant to be closed before the next meeting and he does not see that yet.
Customer view: he wants the status of each action first, then a day. The tone is negative and the renewal date makes it live.
Next: Elena promised the list by end of day tomorrow, a 14:00 review and a written outcome. The evidence does not show whether the list was sent.
The thread
Updated 9 Oct 26Messages
Elena Novak 15 Sep 2026 08:11Dear Joost, Following our recent call, I would like to fix the date for the next quarterly review. To confirm, I would suggest the following agenda: 1. Progress against the actions we agreed at the last review. 2. How the account managers and merchant risk are using the brain day to day. 3. Open support items and anything you feel has been slow. 4. The contract position ahead of 4 Jan 2027. Could you let me know which day next week suits you and your team? I will make sure that the written actions reach you the same day. Kind regards, Elena
Joost Verbeek 15 Sep 2026 09:04Elena, Thanks for the agenda. To be honest, I am not sure the review is the problem. What was agreed was that the open points would be closed before we meet again, and I do not see that yet. So what is the plan? Please send me the status of each action first, then we can pick a day. Thursday afternoon works for me if the list is ready. Met vriendelijke groet, Joost On 15 Sep 2026, at 08:11, Elena Novak wrote: > Could you let me know which day next week suits you and your team?- Elena Novak 16 Sep 2026 12:53Dear Joost, Understood, and you are right to ask. To confirm, here is what I will do: 1. Send you the status of every open action by end of day tomorrow, with an owner against each one. 2. Hold Thursday afternoon for the review, at 14:00 unless you prefer another time. 3. Record the outcome in writing straight after the meeting. If any action cannot be closed in the way we agreed, I will say so plainly in the list rather than leave it vague. Kind regards, Elena