Kromhout Technische Groothandel - Security Questionnaire
Documentfinal Kromhout Technische Groothandel · security_questionnaire · final · 2026-09-22
Completed security questionnaire for the Growth tier, dated 22 Sep 2026. It quotes 99.5% availability, P1 first response of 1 business hour and a 5% service credit. It is a set of answers, not an order form, and states no price.
What it says
What this says
Current to 13 Oct 26Completed security questionnaire for the Growth tier, dated 22 Sep 2026. It quotes 99.5% availability, P1 first response of 1 business hour and a 5% service credit. It is a set of answers, not an order form, and states no price.
What it is: a questionnaire answered by BB-Demo for Kromhout Technische Groothandel, marked Final and completed on 22 Sep 2026. Theo Gallagher, Solutions Engineer, is the resolved author.
Commits: availability is stated as "99.5% for Growth tier. Service credit: 5% of monthly fee for availability breaches." P1 issues get "1 business hour first response", and the nightly refresh "completes by 07:00 UK local time on business days, every tier."
Unusual: nothing departs from the standard Growth terms. EU data residency is offered as an add-on, and Premium support is an add-on.
Not settled: the document names no price, signature, start or end date, and no signatory. It does not show whether EU residency or extra users were taken up, and it does not replace an executed order form or the DPA.
As found in this document
Current to 9 Oct 26- Availability SLA99.5% for Growth tierSource: object_read:doc_191_001
- Service credit5% of monthly fee for availability breaches5% of monthly fee for availability breaches · Source: object_read:doc_191_001
- P1 first response1 business hour first responseSource: object_read:doc_191_001
- Nightly refreshcompletes by 07:00 UK local time on business days, every tiercompletes by 07:00 UK local time on business days, every tier · Source: object_read:doc_191_001
- Users included40 users (soft limit)Source: object_read:doc_191_001
- Connectors includedeight connectorsSource: object_read:doc_191_001
- Encryption in transitTLS 1.2 or higherSource: object_read:doc_191_001
The document
Body
Kromhout Technische Groothandel - Security Questionnaire
Completed: 22 Sep 2026 Tier: Growth Status: Final
Data Protection
| Question | Answer |
|---|---|
| How is customer data encrypted in transit? | All data transmitted to the brain uses TLS 1.2 or higher encryption. |
| How is customer data encrypted at rest? | Customer data resides in the customer's Snowflake account and is encrypted using Snowflake-managed encryption. The customer retains control of encryption keys. |
| Can we use EU data residency? | Yes. EU data residency is available as an add-on to any tier. Data stays within the EU; Snowflake EU regions are available. |
Access Control
| Question | Answer |
|---|---|
| How are users managed? | Growth tier supports standard user provisioning. Administrators control who can access the brain. |
| How many users does Growth include? | 40 users (soft limit). Additional 10-user packs are available as add-ons. |
| Can we restrict access by team or data source? | Yes. Administrators can configure which users see which data sources and connectors. |
Data Connectors and Sources
Read the whole document (2,143 characters)
| Question | Answer |
|---|---|
| How many data sources can we connect? | Growth tier includes eight connectors. Common integrations: CRM, e-commerce platforms, accounting systems, customer support tools. |
| How often is data refreshed? | Nightly refresh completes by 07:00 UK local time on business days, every tier. |
| What if a connector fails? | The brain alerts your admins. Support troubleshoots the data source and connector configuration. |
Support and Compliance
| Question | Answer |
|---|---|
| What is your availability SLA? | 99.5% for Growth tier. Service credit: 5% of monthly fee for availability breaches. |
| What is the support response time? | P1 issues: 1 business hour first response. Premium support (named engineer) is an add-on. |
| Is GDPR compliance part of the contract? | Data protection is governed by the Data Processing Addendum (DPA) in our MSA. GDPR obligations fall on you as the data controller; we assist as a processor. |