Llano Crossing Software - Master Services Agreement (signed)
Documentexecuted Llano Crossing Software · contract · executed · 2026-06-11
Executed MSA for the Starter tier, signed 11 Jun 2026, running 25 Jun 2026 to 24 Jun 2027. Subscription £22k per annum in advance, implementation £6,000 one-off. Availability 99.5% monthly uptime, P1 first response 4 business hours.
What it says
What this says
Current to 13 Oct 26Executed MSA for the Starter tier, signed 11 Jun 2026, running 25 Jun 2026 to 24 Jun 2027. Subscription £22k per annum in advance, implementation £6,000 one-off. Availability 99.5% monthly uptime, P1 first response 4 business hours.
What it is: the executed Master Services Agreement between BB-Demo Limited and Llano Crossing Software for the Company Brain Starter tier. It was signed on 11 Jun 2026 by Jordan Pike and Hollie Grieve for BB-Demo, and by a Customer Success Director and a Customer Operations Manager for the customer.
Commits: "£22k per annum (Company Brain – Starter), payable annually in advance", plus "£6,000 (one-off, non-recurring)" implementation, net 30 days. Service levels are 99.5% monthly uptime, 4 business hours for P1 first response and a nightly refresh by 07:00.
Unusual: credits are 5% of the month's fee and "the customer's sole remedy for availability breaches". Nothing credits stale data, and liability is carved out only for death, injury and fraud, with no cap stated.
Not settled: the text states no renewal or auto-renewal mechanism and no notice period beyond termination for breach. The customer signatories are unnamed, and the Data Processing Agreement it refers to is not in this document.
As found in this document
Current to 9 Oct 26- Date end24 Jun 2027Source: object_read:doc_175_004
- Date signed11 Jun 2026Source: object_read:doc_175_004
- Date start25 Jun 2026Source: object_read:doc_175_004
- Price£22,000Source: object_read:doc_175_004
- Subscription fee£22,000 per annum (Company Brain – Starter), payable annually in advance.£22,000 per annum (Company Brain – Starter), payable annually in advance. · Source: object_read:doc_175_004
- Implementation fee£6,000 (one-off, non-recurring), payable within 30 days of invoice.£6,000 (one-off, non-recurring), payable within 30 days of invoice. · Source: object_read:doc_175_004
- Payment termsNet 30 days from invoice date.Source: object_read:doc_175_004
- Term12 months, start 25 June 2026, end 24 June 202712 months, start 25 June 2026, end 24 June 2027 · Source: object_read:doc_175_004
- Availability99.5% monthly uptimeSource: object_read:doc_175_004
- P1 first response4 business hoursSource: object_read:doc_175_004
- Data refreshNightly, complete by 07:00 customer local time on business daysNightly, complete by 07:00 customer local time on business days · Source: object_read:doc_175_004
- Service creditFor any month in which availability falls below 99.5%, BB-Demo shall credit 5% of that month's subscription fee.For any month in which availability falls below 99.5%, BB-Demo shall credit 5% of that month's subscription fee. · Source: object_read:doc_175_004
- TerminationEither party may terminate for material breach upon 30 days' written notice if the breach remains uncured.Either party may terminate for material breach upon 30 days' written notice if the breach remains uncured. · Source: object_read:doc_175_004
The document
Body
Llano Crossing Software - Master Services Agreement
1. Parties
Provider: BB-Demo Limited, a company incorporated in England and Wales
Customer: Llano Crossing Software
2. Services
BB-Demo shall provide the Company Brain – Starter tier, comprising:
- Access for up to 15 users (soft limit)
- Up to 4 data connectors
- Pages, chat and search functionality
- Nightly data refresh completed by 07:00 customer local time on business days
3. Term and Commencement
Start Date: 25 June 2026
Term: 12 months
End Date: 24 June 2027
4. Fees and Payment
Recurring Subscription
£22k per annum (Company Brain – Starter), payable annually in advance.
Implementation
£6,000 (one-off, non-recurring), payable within 30 days of invoice.
Payment Terms
Net 30 days from invoice date.
5. Service Levels
| Service Level | Commitment |
|---|---|
| Availability | 99.5% monthly uptime |
| P1 First Response | 4 business hours |
| Data Refresh | Nightly, complete by 07:00 customer local time on business days |
Read the whole document (2,339 characters)
Service Credits
For any month in which availability falls below 99.5%, BB-Demo shall credit 5% of that month's subscription fee. Credits are the customer's sole remedy for availability breaches.
6. Support
Six-monthly check-in via email or video call. Email support with 4-business-hour P1 response time during UK business hours.
7. Confidentiality
Each party shall maintain confidentiality of the other party's confidential information and shall not disclose it without prior written consent, except as required by law.
8. Liability
Neither party limits liability for death, personal injury, fraud or fraudulent misrepresentation.
9. Termination
Either party may terminate for material breach upon 30 days' written notice if the breach remains uncured.
10. Entire Agreement
This agreement, together with any order form and the Data Processing Agreement, constitutes the entire agreement and supersedes all prior negotiations and agreements.
Executed by
For BB-Demo Limited:
Jordan Pike Account Executive, US 11 June 2026
Hollie Grieve Customer Success Manager 11 June 2026
For Llano Crossing Software:
Customer Success Director 11 June 2026
Customer Operations Manager 11 June 2026
Unusual terms
Current to 9 Oct 26- Credits are sole remedy for availability breaches
- No service credit for data freshness
- No renewal or notice mechanism stated
- No liability cap stated