Oosterdijk Logistiek / BB-Demo – Renewal

First renewal call for a Growth customer on £50k under the executed order form, 81 days before renewal. Questions are rising, but Jeroen Coenen was told on 3 Nov 2025 that renewal would stay at £44k.

Context: The executed order form of 12 Dec 2025 sets Growth at £50k a year, and the open renewal deal matches it. Usage is building. Lieke Hermans credited exception tracking with margin gains on 17 Jun 2026, but no value case has been written.

Approach: Matteo Ricci should state the £50k renewal price early and explain why it replaces the £44k Jeroen was told. Karin Vossen has said budget is tight, so the explanation should land before she hears it as a surprise. Marcus Bell then brings the value case: question growth, user headroom and an HR data connector on a spare slot.

Watch for: Jeroen has not replied to Marcus's 29 Sep 2026 email, and the price gap is the most likely source of friction. Stijn Gielen, one of only two admins, is not on the call. The executed MSA and order form disagree on the nightly refresh time zone. Raise this only if service levels come up.

AI · claude-opus-5-5 · 14 Oct 2026