Brenneck Pay / BB-Demo – Qbr
Callcompleted
Brenneck Pay · 2026-10-05 15:15
Brenneck Pay's QBR on 5 Oct 2026 showed growing but narrow use. The COO wants a board-ready value example and written exit wording before renewal on 3 Feb 2027.
What was said
What this says
Current to 13 Oct 26Brenneck Pay's QBR on 5 Oct 2026 showed growing but narrow use. The COO wants a board-ready value example and written exit wording before renewal on 3 Feb 2027.
What happened: Elena Novak ran the QBR with Katrin Vogelsang, Jonas Albrecht and, from part way through, Matthias Ebner. Active use is up on the previous quarter, but a small number of people ask a large share of the questions.
Customer view: Katrin expected merchant risk to be further along. Jonas noted that thirteen active users against forty licences means they are paying for headroom.
Commercial: The Growth subscription stays at £50k and a document store connector sits within the tier limit. Matthias wants to see the value, and the contract ends 2 Feb 2027.
Watch: A schema change stalled one source for a few days and was caught only by Jonas. Matthias asked that the alert and a named deputy be documented as a control.
Themes
Current to 9 Oct 26Theme
Usage breadth and renewal
Importance
renewal
Sentiment
mixed
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Elena Novak sends the termination wording once legal confirms a date, with the cost confirmation, service levels and data location references.
- Katrin Vogelsang and Elena Novak prepare an anonymised merchant case with sources for the board.
- Elena Novak proposes two dates for German-language training and arranges a short review of the renewal pack before the notice goes out.
Risks
Current to 9 Oct 26- Questions are concentrated in a few people and merchant risk adoption is thinner than Katrin expected.
- Source freshness depends on one person watching an alert, as a schema change stalled a source silently.
- Matthias Ebner wants a board-ready value example and will not sign a renewal before security and procurement have reviewed it.
Opportunities
Current to 9 Oct 26- A document store connector for merchant contracts would pull merchant risk into the brain within the Growth connector limit.
- German-language training for merchant risk analysts could broaden use ahead of the renewal.
Transcript
Elena Novak NoneHello, good afternoon. Can you hear me all right? I can see Katrin, so I think the audio is working.
Katrin Vogelsang NoneGood afternoon, Elena. Yes, loud and clear. I have your agenda open in the other window.- Elena Novak NoneThank you. Jonas and Matthias are not here yet, I think. Jonas said he might be a few minutes late, and Matthias is coming from another meeting.
- Katrin Vogelsang NoneYes, Matthias has a supplier review that tends to overrun. Let us give them until quarter past and then start with what we can.
- Elena Novak NoneOf course. How has your week been? Frankfurt looked rather wet from the photos I saw.
- Katrin Vogelsang NoneGrey and wet, yes. Autumn has arrived properly. And Amsterdam?
- Elena Novak NoneThe same, but I cycle, so I notice it more. Ah, Jonas, I see you have joined.
Jonas Albrecht NoneHello. Sorry. Pipeline run overran, nothing broke. I checked the load history and it is clean.- Elena Novak NoneGood, thank you, Jonas. Then I will restate the agenda I emailed. To confirm, there are four points. One, usage and adoption since the last review. Two, the one ticket you raised last month and the state of the connectors. Three, the contract, which runs to 2 Feb 2027, and what Matthias needs from us before renewal. Four, written actions.
- Katrin Vogelsang NoneThat matches mine. May I add one item under the contract? I want to be precise about what evidence we can show the auditor from the brain, with its source.
- Elena Novak NoneYes, I will add that as five. Shall I start with usage? I will share my screen.
- Katrin Vogelsang NonePlease.
- Elena Novak NoneSo, you can see the usage view for your workspace. You are licensed for forty users on Growth. Over the last thirty days, on average around thirteen people were active each day, and that is up on the previous quarter, by a good margin.
- Katrin Vogelsang NoneWhat is the source of the average? Is it distinct users per day, or per week?
- Elena Novak NonePer day, averaged across the thirty days, taken from the product usage events. I will put the definition in the written summary so there is no ambiguity.
- Katrin Vogelsang NoneGood. Then thirteen against forty is still fewer than I would like. Honestly, I expected merchant risk to be further along by now.
- Elena Novak NoneI understand. Let me show you who is asking the questions. Account managers are the majority. Merchant risk is present but fewer, and a small number of people ask a large share of the questions.
- Katrin Vogelsang NoneThat is the part that worries me. If two or three people carry it, then it is a habit of those people, not of the department.
- Elena Novak NoneThat is a fair reading. In my experience it is common in the first year. The people who built the first views become the ones everybody asks. I will make sure that we plan a training session for the merchant risk team, in German if that helps.
- Katrin Vogelsang NoneGerman would help for the analysts, yes. The senior people are fine in English. Let us agree a date after this call, not on it.
- Elena Novak NoneAs agreed. I will propose two options in the minutes.
Matthias Ebner NoneGood afternoon. My apologies for the delay. Please continue, I will catch up.- Elena Novak NoneGood afternoon, Matthias. We are on usage. In short, active use is growing, and it is concentrated in account management. Katrin has asked for broader use in merchant risk.
- Matthias Ebner NoneThank you. What decision is needed from me today? Katrin's note said something about the renewal.
- Elena Novak NoneNo decision today, Matthias. It is a review. The agenda point on the contract is so that you know what the renewal needs and when, and so that you can tell us what the supplier register requires.
- Matthias Ebner NoneUnderstood. Then I will listen for now.
- Elena Novak NoneJonas, may I move to the connectors and the ticket? You said you wanted to open with what broke.
- Jonas Albrecht NoneYes. Short version. One ticket last month, not high priority. One of our source tables changed shape after an upgrade on our side. That is a schema change, and the connector did not know. Records stopped growing for that source for a few days.
- Katrin Vogelsang NoneA few days, to be precise? Which days?
- Jonas Albrecht NoneI would have to look at the load history again. I will not guess. I will send the exact window in writing.
- Katrin Vogelsang NoneThank you. That is what I would ask for anyway.
- Elena Novak NoneFrom our side, the ticket was answered within the response time for your tier, and it was closed after Jonas confirmed the refresh. I can see no other open items. To confirm, Jonas, nothing is outstanding on your side?
- Jonas Albrecht NoneNothing open. One thing I would like, though. When we change a schema, I would like a heads-up from the connector, not a silent flat line.
- Elena Novak NoneThat is a good point and I will take it to the product team as feedback. I will not promise a feature. I will promise that I raise it and report back to you.
- Jonas Albrecht NoneFine. Report back is enough.
- Matthias Ebner NoneMay I ask something? When records stop growing, does the user see anything? Or do they ask questions of old data without knowing?
- Elena Novak NoneA fair question. The brain stays available, but the answers reflect the last data it loaded. The workspace shows the last refresh time for each source, but you have to look for it. Jonas watches it, which is why it was caught.
- Matthias Ebner NoneSo it relies on one person looking. How is this governed?
- Jonas Albrecht NoneHonest answer, yes, it is me, plus an alert I set up on the load tables in our Snowflake account. The second part is ours, not yours. If I am away, my deputy gets the alert.
- Matthias Ebner NonePlease document that. A named deputy and the alert. I want it in the register as a control, not as a habit.
- Jonas Albrecht NoneI will write it up. Half a page.
- Elena Novak NoneI will add that as an action for Jonas, and I will make sure that the nightly refresh time in your service levels is quoted in the same note, so the control and the commitment sit together.
- Katrin Vogelsang NoneYes, please. Elena, can we also look at the connectors themselves? How many are live at the moment, and are we near the limit for Growth?
- Elena Novak NoneLet me bring up the connector page. Right. You are using the CRM, the helpdesk, the call recorder and the accounting system, plus the payments export Jonas loads into Snowflake. Growth allows eight, so there is room.
- Katrin Vogelsang NoneWe would like to add the document store next, for merchant contracts. Merchant risk keeps their files there, and that is why they hesitate. They cannot ask about a contract without leaving the tool.
- Elena Novak NoneThat is helpful, and it would go straight to the point you made about merchant risk. Jonas, would that be a simple connection from your side?
- Jonas Albrecht NoneWhich role has access to that store? I do not want a service account reading every folder. Least privilege. If it is only the merchant contract folders, fine. If it is everything, no.
- Katrin Vogelsang NoneOnly the merchant contract folders. I will confirm the folder list in writing, with the owner of each.
- Jonas Albrecht NoneThen send me the list and I will scope the role. Not before Monday, I do not change production on a Friday.
- Elena Novak NoneAgreed, nothing on a Friday. Let us record it. Katrin sends the folder list, Jonas scopes the role, and I will make sure that our side confirms the connector configuration afterwards.
- Matthias Ebner NoneBefore we go further. Does an additional connector change the contract? I need to know if it changes cost.
- Elena Novak NoneNo, Matthias. You are within the connector limit of your tier, so there is no change. Your annual subscription remains £50,000, as on the order form, and the invoices match that figure.
- Matthias Ebner NoneGood. Predictable cost is important to me. Please confirm that in writing.
- Elena Novak NoneI will include it in the summary.
- Katrin Vogelsang NoneElena, on the data location. The auditor will ask again. Can you confirm that our data stays in the EU region, and what is the evidence?
- Elena Novak NoneIt is kept in the EU region, as agreed when you joined on 3 Feb 2026, and the brain runs inside your own Snowflake account, so the location is the one Jonas controls. The evidence is the account region in Snowflake and the data residency clause in the order form. I will send you both references.
- Jonas Albrecht NoneI can export the account region and the role grants for the auditor. Easy. I have a query for that already.
- Katrin Vogelsang NonePerfect. A source and a date on the export, please.
- Jonas Albrecht NoneObviously.
- Matthias Ebner NoneNow the contract. The agreement ends on 2 Feb 2027, and I believe renewal is 3 Feb 2027. What is the process, and when must we act?
- Elena Novak NoneCorrect on both dates. The renewal falls on 3 Feb 2027. From our side, I send the formal renewal notice about ninety days before the end, and we then hold a renewal conversation. Matteo Ricci, who owns the commercial terms on your account, will join that one. For today I only want to make sure that nothing surprises you.
- Matthias Ebner NoneWhat is the exit plan? If we decided not to renew, or you were unable to supply, what happens to our data and to the views we have built?
- Elena Novak NoneA fair and important question. Because the brain is built in your own Snowflake account, the data stays with you. What you would lose is the service on top. I will ask our contracts team for the precise wording on termination assistance and send it to you as a document, not as my paraphrase.
- Matthias Ebner NonePlease send it in writing. I need the exact wording for the outsourcing register.
- Elena Novak NoneYes. And to confirm, I will not give you a date for that document until I have checked with our legal colleagues. I will tell you the date by email tomorrow.
- Matthias Ebner NoneThat is acceptable. One more thing. Information security and procurement will look at any renewal. I do not sign before they have.
- Elena Novak NoneUnderstood. So it is sensible to give them the pack early. Katrin, could you tell me whom to send it to?
- Katrin Vogelsang NoneSend it to me first and I will route it. Let us agree the next step now. I suggest the pack reaches me within the next few weeks, and we review it here before the notice period starts.
- Elena Novak NoneThat works for me. Is it right that I propose the review as a short call, rather than another full review?
- Katrin Vogelsang NoneA short call, yes.
- Jonas Albrecht NoneMay I add one thing on usage, since we are on renewal? Forty licences, thirteen active. If merchant risk comes in, we will not hit the limit. If anything we are paying for headroom.
- Matthias Ebner NoneThat is a fair point. I would like to see the value, not only the licences. Katrin, what would you say the brain has changed for the merchant teams?
- Katrin Vogelsang NoneTo be precise, two things. Account managers now see the tickets, the calls and the payment behaviour of a merchant in one place, so they stop asking risk for the same information. And when risk and account management disagree about a merchant, they can at least look at the same evidence. That was the purpose.
- Matthias Ebner NoneThen I would like one example, with a source, that I can show to the board. Not a general statement.
- Katrin Vogelsang NoneI will prepare one. A merchant case, anonymised, with the questions that were asked and what was decided.
- Elena Novak NoneI can help with that. I will pull the question history for that case from the usage records so that the source is clear, and you can check it, Katrin.
- Katrin Vogelsang NoneGood. Then it is a joint action.
- Matthias Ebner NoneI have to leave for another meeting in a moment. Is there anything that requires me?
- Elena Novak NoneOnly to confirm what you need in writing from us: the termination wording, the cost confirmation at £50,000 a year, and the data location evidence. Is that complete?
- Matthias Ebner NoneAdd the service levels for availability and the refresh. Then it is complete. Thank you all.
- Elena Novak NoneI will add them. Thank you, Matthias.
- Jonas Albrecht NoneRight. I have the load window to send, the deputy and alert note, the role scoping and the region export. I think that is mine.
- Elena Novak NoneLet me read the actions back, so that the minutes are right. One, Jonas sends the exact window of the stalled source in writing. Two, Jonas writes the half page on the alert and named deputy. Three, Katrin sends the folder list for the document store, with owners, and Jonas scopes the role after that, not on a Friday. Four, I send the termination wording once legal has confirmed a date, the cost confirmation, the service levels and the data location references. Five, Katrin and I prepare the merchant case with sources. Six, I propose two dates for German-language training for merchant risk.
- Katrin Vogelsang NoneThat is complete. Seven, a short review of the renewal pack before the notice goes out. Please add it.
- Elena Novak NoneSeven, yes. Thank you, Katrin. Kind regards to you both, and I will send the minutes today.
- Katrin Vogelsang NoneViele Grüße, Elena. Jonas, thank you.
- Jonas Albrecht NoneCheers. Bye.
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